In order to ensure the safety and security of our facility, our clients and their colocated systems, Host Net India has specific policies and procedures that all employees, clients and guests must follow. This document outlines the policies and procedures for colocation access. Host Net India, at its sole discretion, reserves the right to amend these policies and procedures without prior written notice. However, if the policies and procedures are amended, our goal is to notify our clients and/or agents at least 10 days prior to the new policy effective date.

1. Colocation Authorized Access List - All colocation clients are required to complete and submit a Colocation Authorized Access List. The list specifies individuals who are pre-authorized by the Authorized Signer of the Colocation Service Order (the person who signed the contract) to be issued security access credentials from Host Net India which grants un-escorted access to the client’s colocation space. The Colocation Authorized Access List also enables the Authorized Signer on the account to designate additional person(s) with the authority to add or remove individuals from the Authorized Access List. All individuals who are listed on the Colocation Authorized Access List must contact Host Net India Customer Support to schedule a time to have their hand scanned and security credentials assigned. Once security credentials are assigned to a pre-authorized individual, that individual will have 24x7 un-escorted access to the specified client’s colocation space until the Authorized Signer of the account, or other designated person, revokes that individual’s access privileges.

2. Age Restriction - No persons under age 16 are permitted to enter the Host Net India Colocation Data Center. Customers accompanied by children under age 16 will be refused access to the Data Center.

3. Valid Photo ID - ALL persons entering the Host Net India Colocation Data Center must provide a valid government issued photo ID.

4. Guests and Vendors - Guests and / or vendors (any individual not listed on the client’s Colocation Authorized Access List) will need to have prior authorization from the Authorized Signer on the account, or other person authorized to add and or remove individuals as designated on the Colocation Authorized Access List. This authorization must be provided to Host Net India Customer Support via one of the following methods: E-mail to support@hostnetindia.com from either the contact e-mail address of the Authorized Signer listed on the Service Order or the contact e-mail of another person authorized to add/remove individuals; Fax on company letterhead to 0091-141-4113929; or a letter signed in person in the presence of Host Net India staff. The request must contain the guest / vendors’ full name and photo ID number; e.g., driver license number or other valid photo ID number.

GUESTS AND VENDORS ARE NOT PERMITTED IN THE DATA CENTER WITHOUT PRE-AUTHORIZATION.

5. Check-In at Security Window - All individuals are required to check-in at the security window upon arriving at the Host Net India Colocation Data Center. Authorized Clients must produce their photo ID in order to gain access to their designated cabinet or cage. The security personnel or Host Net India staff member on duty will verify the ID with the Authorized Access List on file for the client. Once ID is verified, the security personnel will exchange the government ID for a Host Net India ID badge. This badge is to be worn around the neck of the Colo user at all times while within the Host Net India Colocation facility. Additionally, each Authorized Client must hand scan to enter the main Colocation center. Any pre-approved individuals who do not have a hand scan on file will have their information recorded in the Access Card Exception Log. You are required to surrender the Host Net India ID badge upon leaving the Host Net India premises.

6. Keys for Cabinets - Host Net India retains keys for all cabinets and cages. After ID is verified via photo ID and hand scan, a Host Net India staff member will open the client’s cabinet(s) and/or cages(s). The client is required to lock the cabinets(s) and/or cage(s) and check-out at the security window prior to leaving the Colocation Data Center.

7. Non Permitted Items – Food, Drinks, and Cameras are not permitted inside the Colocation facility at any time. Combustibles are not permitted to be stored inside the Colocation cabinets. I.E. Cardboard boxes, papers, etc. Smoking is NOT permitted inside of any Host Net India facility.

8. Wireless Policy - Collocation customers may not install wireless equipment/antenna on the Data Center premises or within the facility without prior approval from Host Net India. Customers are responsible for removing unauthorized equipment from the premise.

Any questions regarding this policy should be directed to our support staff at support@hostnetindia .com or support@thepinnaclegroup.in, or via phone at 0091-141-4113929